Payvio Privacy Policy

Last updated: March 2026

Payvio Pty Ltd (“Payvio”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals and businesses who interact with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). [oaic.gov.au]

This policy applies to visitors to www.payvio.au, customers, prospective customers, suppliers, and other individuals who interact with Payvio.

1. What is personal information

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form.

2. The personal information we collect

We may collect personal information including, but not limited to:

• Name

• Email address

• Phone number

• Business name, role, and industry

• Payment‑related or transactional contact details

• Information you provide through forms, bookings, emails, or meetings

• Website usage data (such as IP address, browser type, and pages visited)

We do not intentionally collect sensitive information unless required and lawful.

3. How we collect personal information

We collect personal information when you:

• Visit or use our website

• Book a meeting or submit an enquiry

• Communicate with us by email, phone, or online forms

• Engage with Payvio services or onboarding processes

Information may be collected directly from you or automatically through standard website technologies.

4. Why we collect personal information

We collect, use, and process personal information to:

• Provide information about Payvio and our services

• Schedule and manage meetings and communications

• Assess suitability for Payvio services

• Operate, improve, and secure our platform and website

• Comply with legal and regulatory obligations

If we do not collect certain information, we may be unable to respond to enquiries or provide relevant services.

5. Use and disclosure of personal information

We may disclose personal information to:

• Our employees and authorised representatives

• Service providers who assist us with technology, communications, CRM systems, and business operations

• Professional advisers where required (legal, accounting, compliance)

• Regulatory authorities where required by law

We do not sell personal information.

6. Overseas disclosure

Some service providers we use (including cloud and communication platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards. 

7. Storage and security

Personal information is stored securely within Payvio’s internal systems, including our CRM platform and associated business tools. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

8. Cookies and analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Understand how visitors use our site

• Enhance user experience

You can control cookies through your browser settings.

9. Marketing communications

We will only send marketing communications where permitted by law or where you have consented. You may opt out of marketing communications at any time using the unsubscribe option or by contacting us.

10. Access and correction

You may request access to, or correction of, the personal information we hold about you. Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe, subject to legal requirements. [oaic.gov.au]

11. Retention and deletion

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations. You may request deletion of your information where it is no longer required.

12. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate and respond to complaints in a timely manner. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC). [oaic.gov.au]

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact us

For privacy enquiries, access requests, or complaints contact us via Website: www.payvio.au