"Hey, I'm just following up on this invoice"...does this sound familiar to you?

Payvio | ~2 min read

Someone on your AP team gets this email or call today. Then again tomorrow. Supplier after supplier, invoice after invoice. What is that actually costing you?

The ATO's own eInvoicing value assessment puts "late payment enquiries" at 5 minutes each, occurring on 48% of purchase invoices (ATO). That's not occasional. That's nearly half of all invoices generating a follow-up call or email. It doesn't show up as a line item anywhere, but the labour is real, and it's happening on both sides of the transaction. GoCardless's 2025 Pursuing Payments report found 63% of Australian SMBs are chasing overdue invoices, losing an average of 1.5 hours a week, around 78 hours a year, close to two full working weeks (GoCardless).

The secondary cost affect buyers miss

A supplier will chase an overdue invoice until it's paid; that persistence is exactly what's consuming your AP team's time.

Another vital cost buyers miss is what happens after: does that supplier still bid on the next job, do they get harder to pin down, or do they raise their cost for the next one?

We hear this from suppliers directly: "Can you handle this buyer for us, they don't pay on time." And: "We stopped working with that buyer. Too much effort to deal with."

Suppliers don't stop chasing what they're owed. They quietly stop wanting the next contract. Atradius's Australian B2B payment practices research backs this up, buyers under cash-flow pressure prioritise the suppliers they can't afford to lose, and reliable payers protect their position in the supply chain, while non-essential or slow-paying relationships quietly lose priority on both sides (Atradius).

The Collateral Impact

This payment inefficiency is not generally a policy decision. An invoice stuck in an approval queue. A payment run that's batched instead of triggered. Nobody tracking the issue. This is not intentional, unfortunately it is a normal business inefficiency that ultimately costs you more.

Less Motivated Suppliers = Less Competition = More Expensive Work 

Where Payvio fits

Payvio doesn't change the buyer's terms. It removes the reason for the inevitable invoice chase call and detrimental effects. Your suppliers are paid within 24-48 hours of approval, so there's nothing left to chase. The buyer still settles with Payvio on the terms already agreed, minus the inbox full of "just checking in."

Sources: ATO Peppol eInvoicing Value Assessment (2025); GoCardless Pursuing Payments 2025 report (YouGov, AU/NZ); Atradius B2B Payment Practices Trends in Australia 2026.